Customer Support

If you have any questions or run into issues while playing KAESHI: Shizuka Idle, please reach out to us below.

In-Game Support

You can submit an inquiry directly in-game via Settings > Account > Support.
Including your Account ID shown on the same screen helps us assist you faster.

Contact via Email

In your email, please include your Account ID, device model, OS version, and the time and details of the issue.
For billing inquiries, please also include the order ID from your store receipt.

Response Time

We reply within 3 business days (Monday through Friday).
Inquiries received on weekends or public holidays are reviewed in order starting on the next business day.

Cancellations and Refunds

Payment cancellations and refunds follow the policies of the store where the purchase was made (Google Play or App Store).
You can request a refund through the Google Play Help Center or Apple's Report a Problem page (reportaproblem.apple.com).
Items obtained from refunded purchases may be revoked.

Operator

BelongwithLabs
Address: Sangnok-gu, Ansan-si, Gyeonggi-do, Republic of Korea